About This Service
Websites are not "set and forget." Software needs updating, backups need to exist before you need them, and small content changes pile up. The maintenance plan covers the routine care that keeps your site secure, current, and working.
The plan has clearly defined monthly limits — listed below — so you always know exactly what is included. Anything beyond the plan is quoted separately before we do it, never billed by surprise.
Who This Service Is For
- Business owners who do not want to manage technical updates themselves
- Sites we have built, where we already know the codebase
- Existing websites that have gone months without updates or backups
- Businesses that need small content changes handled reliably each month
Problems It Helps Address
- Outdated software creating security risks
- No recent backup to restore from if something breaks
- Nobody noticing when the site goes down
- Small text and image updates that never get done
- No technical contact to ask when something looks wrong
What You Receive
- Routine software and platform updates
- Monthly website backups (stored separately from your hosting)
- Basic uptime monitoring with email alerts
- Minor content changes (text and image swaps on existing pages)
- Monthly security checks
- Monthly support allocation (see plan limits below)
Not Included Unless Quoted Separately
- New page design or new feature development (quoted separately)
- Website redesigns (see our Website Redesign service)
- Content writing beyond minor text edits
- Hosting, domain, or third-party subscription fees
- Emergency recovery for issues that predate the plan (quoted after assessment)
How It Works
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Onboarding
We collect access details, take an initial backup, and record the site’s baseline condition.
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Monthly routine
Each month we run updates, backups, and security checks, and handle your content change requests.
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Requests
You email support requests; we confirm whether they fall within the plan before doing the work.
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Monthly note
You receive a short monthly summary of the work performed.
Estimated Timeline
Maintenance is an ongoing monthly service. Support requests within the plan are answered within two business days; most minor content changes are completed within three business days of the request.
Timelines start once payment (or the agreed deposit) and the required materials have been received, and they can shift if content, feedback, or approvals are delayed. See our Service Delivery Policy.
Pricing
Starting at $79 USD/month
Starting price — the final quote depends on the approved project scope.
- Base plan: $79 USD per month, billed monthly in advance
- Includes up to 2 hours of support time per month
- Includes up to 2 minor content update requests per month
- Support requests answered within 2 business days
- Unused hours do not roll over to the next month
- Work beyond the plan limits is quoted and approved before it is performed or billed
- Larger sites or heavier needs receive a custom monthly quote
All prices are in USD. Applicable taxes, if any, are shown at checkout. Custom projects are priced according to scope. Any additional work must be approved before it is performed or billed.
Revision Policy
Maintenance tasks are handled per request rather than in revision rounds. For each content change, we confirm the request, make the change, and ask you to verify it. If a change was not applied as requested, we correct it at no extra cost.
Customer Responsibilities
- Provide and maintain valid access to your hosting and website admin
- Keep hosting, domain, and third-party subscriptions paid and active
- Send change requests by email so there is a clear record
- Report any site problems you notice so we can investigate promptly
Important Disclaimer
Maintenance reduces risk but cannot make any website immune to downtime, hosting failures, or third-party outages. Issues caused by third-party providers are outside our direct control, though we will help you work through them.
Frequently Asked Questions
How do I cancel the plan?
Email support before your next billing date and the plan ends at the close of the current billing period. There are no cancellation fees. A completed billing period is not automatically refunded — see our Refund & Cancellation Policy.
What counts as a "minor content change"?
Editing text, swapping images, updating hours or prices, or adjusting existing sections on existing pages — tasks of roughly 30 minutes or less. New pages, new sections, or new features are quoted separately.
Is the plan unlimited?
No, and we say so plainly: the base plan includes up to 2 hours of support and 2 content update requests per month. Clear limits keep the price honest. If you regularly need more, we will propose a larger plan.
Do you maintain websites you did not build?
Usually, yes. We first review the site’s condition; if it needs one-time repairs before it can be maintained economically, we quote that separately and honestly.
What happens if my website goes down?
Monitoring alerts us, and we investigate within the plan’s response window. If the cause is within our control (site software or configuration), we fix it under the plan; hosting-level outages we escalate to your host and keep you informed.
Request This Service
Tell us about your project and we will confirm the scope, final price, and delivery timeline before any work begins or any payment is requested.
Before ordering, please review the Refund & Cancellation Policy, Service Delivery Policy, and Terms of Service.